Overview
An interactive branching scenario designed to improve employee response to customer complaints involving expired products.

Challenge
Ongoing customer service issues were affecting customer satisfaction and overall brand experience. Employees needed practical training to handle sensitive return situations with confidence and professionalism.

Solution
This scenario-based module allows learners to:

• Practice real-world customer interactions

• Make decisions in branching dialogue paths

• Receive immediate feedback

• Apply company policy in realistic situations

Design Approach

A branching scenario was used to allow learners to safely practice handling challenging customer interactions and explore the consequences of different responses. 

Tools
Articulate Storyline 360

Role
Instructional Design and Development 

Overview
An eLearning module designed to introduce employees to essential food safety and sanitation practices in the workplace.  

Challenge
Maintaining consistent food safety standards across restaurant operations is critical to protecting customer health and maintaining compliance. Employees needed clear, accessible training that reinforced proper hygiene and food handling procedures.  

Solution
This module provides practical guidance on key food safety practices, allowing learners to:  

• Follow proper handwashing and hygiene procedures

• Apply safe food handling and storage practices

• Prevent cross-contamination in food preparation areas

• Maintain a clean and sanitary work environment

Tools
Articulate Rise 360

Role
Instructional Design and Development 

Overview
An interactive eLearning course designed to introduce learners to foundational Spanish language skills.  

Challenge
Many new language learners struggle to build confidence when learning basic vocabulary, pronunciation, and sentence structure. Learners needed a structured and engaging introduction to Spanish fundamentals that could support early language development. 

Solution
This eLearning course introduces essential Spanish language concepts through interactive learning activities that allow learners to:   

• Practice foundational vocabulary and pronunciation

• Explore basic sentence structure and common expressions 

• Reinforce learning through guided activities and examples 

• Build confidence using introductory Spanish in everyday situations 

Tools
Articulate Rise 360

Role
Instructional Design and Development 

Overview
An instructional module designed to help learners understand and apply present tense conjugation of Spanish “AR” verbs. 

Challenge
Many beginner Spanish learners struggle to understand how verbs change depending on the subject of a sentence. Learners needed clear explanations and structured practice to help them recognize conjugation patterns and apply them correctly. 

Solution
This module introduces present tense conjugation of Spanish “AR” verbs through guided explanations and practice activities that allow learners to:  

• Recognize common “AR” verb conjugation patterns  

• Identify how verb endings change based on the subject  

• Practice conjugating verbs in the present tense  

• Apply conjugation rules through structured examples   

Tools
Microsoft PowerPoint 

Role
Instructional Design and Development 

Overview
An introductory eLearning module designed to help learners understand what matcha tea is, how it is used, and the different ways it can be prepared. 

Challenge
Many people are unfamiliar with matcha tea and the different qualities, preparation methods, and cultural context associated with it. Learners needed a clear introduction that explained key concepts in an accessible and structured way. 

Solution
This eLearning module introduces learners to matcha tea, its different qualities, and the various ways it can be prepared and enjoyed. Learners explore: 

• What matcha tea is and how it differs from other teas 

• The different grades and qualities of matcha  

• Common preparation methods 

• Several different ways matcha can be enjoyed  

Tools
Articulate Rise 360

Role
Instructional Design and Development 

Overview
An interactive microlearning flashcard deck designed to help learners identify and describe common vegetables in English. 

Challenge
Young learners and English language learners often struggle to recognize and describe common vegetables in English, which can make everyday communication more difficult. Learners needed a simple and visually engaging way to build vocabulary and reinforce recognition. 

Solution
This microlearning flashcard deck introduces six common vegetables through visual examples and interactive navigation that allows learners to: 

• Identify common vegetables through clear visual cues 

• Learn basic vocabulary related to everyday foods   

• Reinforce recognition through simple interactive navigation 

• Build confidence describing vegetables in English   

Tools
Genially

Role
Instructional Design and Development